HCS: Problem-solving by Apple Certified Professionals

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Dec
12

macOS: Download previous versions of macOS

macOS 10.15 Catalina
https://support.apple.com/en-us/HT201475

macOS 10.14 Mojave
https://support.apple.com/en-us/HT210190

macOS 10.13 High Sierra
https://support.apple.com/en-us/HT208969

macOS 10.12 Sierra
https://support.apple.com/en-us/HT208202

OS X 10.11 El Capitan
https://support.apple.com/en-us/HT206886

OS X 10.10 Yosemite
https://support.apple.com/en-us/HT210717
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87 Hits
Dec
02

Make Sure to Test Your Backup System with Occasional Restores

Make Sure to Test Your Backup System with Occasional Restores

Did you know that the word for the irrational fear of Friday the 13th is paraskevidekatriaphobia? Neither did we, but what that supposedly unlucky day is good for—whenever it rolls around—is reminding us to test our backup systems. If something does go wrong, backups can save your bacon, but only if they’re actually working. So on Friday the 13th this month, take a few minutes to make sure you can restore files from Time Machine, see if you can boot from your bootable duplicate, and generally verify that your data really is being backed up successfully. And if you’ve already missed the 13th, today is a fine day to make up for it with a quick test.

(Featured image by Adam Engst)

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147 Hits
Dec
02

The iPhone 11 Camera App’s Shutter Button Works Differently—Here’s How

The iPhone 11 Camera App’s Shutter Button Works Differently—Here’s How

With the iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max, Apple changed the way the Camera app’s shutter button works in ways that could cause confusion. Tapping it once still takes a single still photo, but if you press and hold on the shutter button, it now captures a quick video. (Previously, pressing and holding on the button took photos in burst mode; to do that on the iPhone 11 models, slide the shutter button to the left.) Once you’ve started taking a quick video, slide your finger to the right to lock recording, so you don’t have to keep holding the button down. Tap the white shutter button to take a still image while recording; tap the red record button to stop recording. For even easier quick video recording, press and hold either of the volume buttons; a single press still takes a photo. Note that quick videos always record with mono sound and at a resolution of 1920-by-1440; for stereo sound and the resolution set in Settings > Camera, use the Camera app’s Video mode.

(Featured image by Agê Barros on Unsplash)

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159 Hits
Dec
02

In Case of Emergency, Create an iPhone Medical ID

In Case of Emergency, Create an iPhone Medical ID

Accidents, particularly those involving automobiles, are all too common, and while no one plans to be in one, you can prepare for the eventuality. If you end up in a state where you can’t speak with emergency responders or are too shaken up to share your details clearly, your iPhone can provide them with essential medical information. Emergency responders are trained to know how to access these details.

Apple makes this possible via the Medical ID feature of the Health app, which you can use to record medical data and emergency contact information (this is sometimes referred to as “ICE information,” where ICE stands for “In Case of Emergency”). Once you’ve entered all this information, emergency responders can use your iPhone to learn about your medication allergies and other conditions, plus contact your family. This data could also help a Good Samaritan return a lost iPhone. (Unfortunately, the Health app isn’t available on the iPad.)

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141 Hits
Dec
02

Apple Releases Redesigned Mac Pro and Pro Display XDR

Apple Releases Redesigned Mac Pro and Pro Display XDR

We’re not going to beat around the bush. Apple’s new Mac Pro and Pro Display XDR redefine what “pro” means. If you aren’t certain that the fastest and most powerful Mac and an expertly calibrated 6K Retina display will enable you to make more money immediately, they’re probably not for you. You should also be ready to spend at least $12,000—and likely several thousand more—on the combination. For that money, though, you’ll get a system that puts every previous Mac setup to shame.

Mac Pro

The new Mac Pro, which Apple first teased in April 2017 and formally announced over two years later in June 2019, is the result of a complete reimagining of what a Mac for pro users should offer. In contrast with the previous cylindrical design, which favored form over function, Apple consulted with numerous pro users on the design and specs of the new Mac Pro tower.

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