macOS Support Essentials 10.14: Mojave 101
Available January 14, 2019
This macOS Support Essentials 10.14 course is designed to provide students with a three-day course that describes the best ways to support macOS High Sierra users. The course includes lectures and hands-on exercises that provide real-world experience.
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Apple Pro Training Series: Supporting and Troubleshooting macOS Catalina
This is the official curriculum of the Apple Catalina 101: OS X Support Essentials 10.15 course and preparation for Apple Certified Support Professional (ACSP) 10.15 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Catalina. This guide provides comprehensive coverage of Catalina and is part of the Apple Pro Training series – the only Apple-certified books on the market. Designed for support technicians, help desk specialists and ardent Mac users, this guide takes you deep inside macOS Catalina. Readers will find in-depth, step-by-step instruction on everything from installing and configuring macOS Catalina to managing networks and system administration.
Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more – all on your way to preparing for the industry-standard ACSP certification. This is a step-by-step guide that works through lessons designed to teach practical, real-world tasks, with lesson files that let you practice as you learn.
The book was co-authored by HCS Technology Group’s Adam Karneboge. You can pre-order the book from Peachpit.
Duration: 3 Days
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Who should attend
- People who manages computer networks or computer labs that run macOS
- People who supports Mac users
Upon completion of the macOS Support Essentials 10.14 course, students will learn:
- How to use macOS Mojave tools and resources to troubleshoot macOS Mojave
- macOS Mojave features and functionality, including how to find more information
- How to prepare for Apple Certified Support Professional (ACSP) 10.14 certification
- macOS knowledge
- Basic computer navigation skills
Installation and Configuration
Participants update, upgrade, and reinstall macOS Mojave, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password changes.
File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
Apps and Processes
Participants install, manage, and troubleshoot apps, and manage documents.
Participants manage basic and advanced network settings and troubleshoot network issues.
Participants manage network services, host sharing, and a personal firewall.
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.
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